Refund Policy

This Refund Policy explains when SlideReply issues refunds for paid subscriptions. SlideReply offers a free plan so you can evaluate the product before paying, and paid plans (Pro and Ultimate) are billed monthly. We want you to be happy with SlideReply — if something went wrong with a charge, talk to us.

Our Free plan lets you connect an account and run a comment-to-DM automation at no cost. We strongly encourage you to try SlideReply on the Free plan before subscribing, so you know it fits your needs.

• Paid plans are a flat monthly price for your SlideReply account (one Instagram account per login).
• You are charged in your local currency — ₹ INR for India, $ USD for the rest of the world — through our payment processor, Razorpay.
• Subscriptions renew automatically each month until you cancel.
• You can cancel anytime from your dashboard; you keep paid features until the end of the period you already paid for.

Cancelling stops future renewals — it is not the same as a refund. When you cancel, you are not charged again, and you keep access until the current paid month ends. By default, cancelling partway through a month does not refund that month, because you keep using the plan until the period ends. Refunds of an existing charge are handled under the sections below.

We will refund you in these cases:

• 7-day satisfaction window: if you are not satisfied with your first paid month on a plan, email us within 7 days of that charge and we will refund it.
• Billing errors: duplicate charges, the wrong amount, or being charged after you had already cancelled — we refund these in full.
• Service failure: if a sustained problem on our side prevented you from using a feature you paid for and we could not resolve it, we will make it right with a refund or credit.

• Renewals of an ongoing subscription after the first-month satisfaction window, where the service worked as described.
• Partial-month refunds for simply cancelling mid-cycle (you keep access until period end).
• Accounts suspended or terminated for violating our Terms of Service or Meta’s policies (for example, sending spam).
• Charges older than the applicable window where the service was delivered.

Email privacy@slidereply.com from your account email, or reach us via the Contact page, and include:

• the email address on your SlideReply account;
• the approximate date and amount of the charge (or the Razorpay payment/order reference, if you have it);
• a brief reason for the request.

We respond within one business day. Approved refunds are issued to your original payment method, typically within 5–10 business days, though your bank’s processing time may add a few days.

Refunds are issued in the same currency you were billed in (INR or USD). Payment-processor or banking fees, and currency-conversion differences applied by your bank, are outside our control and may not be recoverable.

If you believe a charge is wrong, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may lead to suspension of the account while the dispute is investigated.

This policy is in addition to — and does not limit — any non-waivable refund or consumer rights you have under the law of your country, such as the Consumer Protection Act, 2019 in India or local consumer-protection law elsewhere. Where the law gives you a stronger right than this policy, that law applies.

We may update this Refund Policy from time to time; the “Last updated” date above reflects the current version. Questions or a refund request? Email privacy@slidereply.com or use the Contact page.

SlideReply is operated by SlideReply, Hyderabad, India. If a billing complaint is not resolved to your satisfaction, you can escalate it to our Grievance Officer using the contact details in our Privacy Policy.